XTube Ideas and Feedback

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  1. Are you trying to suck or is just coming naturally?

    It has been YEARS and you guys can't get your shit together. Pack it in. You have had the same issues for YEARS and nothing changes.

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    • A problem with the gray box indication of XTube PMs

      I've submitted this complaint before. However, I've re-worded it in an attempt to make it more easily understood.

      I notice that an incoming PM is always gray, until I open it then use the "close" button within to close it, of which it then becomes & remains white. However, if I close it without the use of the "close" button, it remains gray. An example of a way to close it without the use of that "close" button, is to simply close the web page its on. Although some of the already sent outgoing PMs on my page are white,…

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        1 comment  ·  Admin →
      • showing that a PM has been read

        I wonder whether a listed PM gets the "has been read' indication (becoming brightened instead of staying dim) immediately & automatically when it's opened by the intended receiver, or the receiver must click on the "close" button for this indication to occur. If it's not so immediate & automatic, it's not fare to the one who sends it, because the intended receiver can read the PM while avoiding letting the sender know it been read.

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          1 comment  ·  Admin →
        • The video edit page needs to show the video's HASH id for when support needs the ID of the video.

          When a duplicate video is uploaded, it shows a hash ID of the video to give to support -- this hash should be view-able by the user without having the re-upload the whole video that way it makes it easier to reference when contacting support. Thank you.

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            Hey Brevin!

            Once you have received the error code, you can contact support providing the code. Our support team will provide you with basic steps in order for you to re-upload your video without getting any errors of a duplicate submission again. Thank you.

          • SUGGESTION: View counts for Blog entries.

            It would be beneficial to see how many people have read my blog post(s). Would be even better to incorporate thumbs up/down (like/dislike.)

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            • Let me upload my vids!

              I've been trying to upload about 3 different vids for like a week, When I try to upload them now I cant because its a "duplicate" though I tried uploading it several days ago and it still isn't on the site. Why? And one of my vids was apparently taken down but I have no idea why whatsoever because it didn't violate any guidlines. What the heck? My username is dickaddictednerd and my email is dontdrinkthekoolaid0@gmail.com

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                Hello.

                Our system automatically detects duplicate videos based on number of attributes.

                Please contact our support to get further details about the correct way to upload after you get the error.

                Furthermore you can also provide the link to the video in question to be given additional information why it was taken down. :)

                We apologize for the inconvenience caused.

              • Private Vids:

                A guy gave me the pin for his private vid but I cannot find it on his profile is there a way to do this It was on someone else's favorites but i have no idea whose as it took him a week to get back to me Any help appreciated

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                  Hello.

                  The best way to solve this is contacting the user that uploaded it. Ask for the direct link to the video, as it’s a private video and it cannot be searched. We would suggest also checking your old messages, in case the user has provided you with the link with the pin, as this is the right procedure.

                  All the best to you :)

                • I would like to have a way to share my amateur videos for free also well as being paid.

                  I want to be able to sell my videos, but I also want to be able to share them with friends whom I don't want to pay for it. Can you make it so amateur videos can also have a PIN entered to view it? or some other way to be able to send the video for free to other people that don't have an account. Thank you.

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                    Hello Brevin!

                    Thanks for your suggestion once again, at the moment this is not an option. What you can do is upload a similar video to the paid one you have uploaded, but set it for free, therefore you will also have your paid videos but you will also have some free ones for people you want to share for free with.

                  • Allow more Notifications per page than 10.

                    I would like to see an option that will allow me to display 10 | 50 | 100 notifications on a single page instead of just the default 10. I don't think you should allow it to show "ALL" because it doesn't seem like notifications are ever cleared and that would make the database slow, but 100 per page shouldn't do any damage. Thanks.

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                    • Video's keep stopping

                      Video's keep stopping just after they start to play,there is still sound,but no play. Please fix this as it has been a problem for a few weeks now

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                        1 comment  ·  Admin →

                        Hello.

                        We will look further into that as the issue has been resolved.

                        Please contact support providing some additional information like the operating device, web browser and examples of broken videos. We are sorry for the inconvenience.

                        Thank you for letting us know and leaving your feedback. :)

                      • BUG: Most viewed profiles does not sort properly.

                        When browsing a few pages into profiles sorted by Most Viewed Profiles, it actually doesn't sort them properly. On page ten there are profiles with 200,000 views and profiles with 5,000. It's not actually sorting them coherently 95% of the time.
                        http://www.xtube.com/gay/profiles/mvi

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                        • Sent XTube messages "close" button problem

                          Any ones sent XTube message should each have an automatic permanent indication (in ones XTube listing of sent messages) that it has been opened, when it has truly been opened by the intended receiver, regardless of whether the "close" button in the message's box is clicked on or not. I'm not sure whether I'm wrong or right about any of this. That is, whether this is already the way the system works. Never the less, I hope I'm wrong, because otherwise, there is no way for me to tell whether any of the abundance of apparently unopened sent XTube messages…

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                          • Groups and polls have disappeared

                            Groups have disappeared from the profile page.
                            The URL is http://www.xtube.com/groups/
                            but without "My groups".
                            Also Polls have disappeared.
                            http://www.xtube.com/community/poll.php
                            without "My polls".

                            Is this on purpose?

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                            • Pressing the back button in Favoruites returns you to page 1.

                              When you're on your favourites page 8, play a vid and then press the back button - it returns you to page 1. Work your way back to page 8, play another vid, press back and you're on page 1 again. It's a real passion killer. The odd thing is, it gets fixed and then reverts - repeatedly. I've noticed the problem disappears when the favourites are in list mode. Please sort this out - it really makes a fantastic site very difficult to use. Thanks in advance.

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                                Hello.

                                Our team is aware of this issue, we’re sorry for the trouble caused. We are working on finding a solution on this matter, as it is a complicated one.

                                Thank you for writing to us and again we apologize for the inconvenience.

                              • Ranking information for my videos, please.

                                I often browse the "Most Viewed" and "Top Rated" sections by Month and see that some of my videos are on the first few pages -- that's how I'm able to tell that they've been popular on xTube. It would be cool if instead there could be rankings information next to my videos which say how popular it is compared to other videos. "Ranked #232 for Most Viewed during This Month" etc. I like knowing my statistics. Bonus if it would show how many people have favorited my video!! Thank you; truly hope this is considered. It'll help me strive…

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                                • You should set a minimum length requirement for videos.

                                  There are so many videos that are under 30 seconds that just take up space. It is conceivable that such a short video could contain something worth posting. But, establish should criteria for the very short videos or have a reviewer or something. I am not referencing the 15 second previews. I am talking about he really short videos that do not show much of anything.

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                                    Hey!

                                    Thanks for your suggestion, we are always keen to listen to our customers and to receive their feedback. Unfortunately we have no explanation to why the system sometimes accepts videos that are less than 60 seconds. We advise our users to upload videos 60 seconds or more so that their video does not fail during conversion.

                                  • Private videos disappeared again.

                                    Private videos reappeared on index lists a couple of weeks ago, after many years of being totally invisible, and I put some effort into reorganizing some content to take advantage of this improvement, and even made some new ones because they will get some distribution. Then today I see that they have disappeared again. What's going on?

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                                      1 comment  ·  Admin →

                                      Hello Xvqsoh!

                                      We apologize for any inconvenience, at the moment private videos appear on your profile under your video tab due to page optimization. Please note that they are still private, they cannot be viewed unless the Pin is provided. Thank you for understanding.

                                    • Emails from support should include the description that we submitted on the problem report.

                                      The idea is in the title. If I submit a problem to support, I receive an email with a ticket number, but it does not include the text that I put in the original problem report. If I have more than one problem ticket outstanding at a time, then I don't know which ticket number refers to which problem.

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                                      • Can you please add "confirm current password" before being able to change your password?

                                        I left my xtube logged in to someone elses' computer and they keep changing my password. The only way I'm able to change it and login on my phone is because I've never logged out from my computer. Basically if I ever forget to sign out somewhere - someone can hijack my account as long as they never log out. I asked for the feature to be able to log out of all sessions for security, but since you guys aren't doing that, can you please put a "current password" above the area where you change your password? That way…

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                                        • I have noticed in the past year there have been many changes to Xtube. It seems their a many more premium sites and sited the ask you to "j

                                          I have noticed in the past year there have been many changes to Xtube. It seems their a many more premium sites and sites the ask you to "join this site". Many of your viewer cannot afford all of this. Just to let you know that I am so disappointed in xtube. I am thinking of closing my account

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                                            Hello.

                                            Thank you for submitting your feedback, it’s really important to us. We always strive to improve through that, thus your opinion will be taken into account.

                                            We apologize for any inconvenience caused.
                                            Thank you for your loyalty.

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