Every new function on here is TERRIBLE!!!!!!!
THE AUTOMATED RESPONSE MESSAGES FROM CUSTOMER SERVICE ARE BOTH ANNOYING AND DISRESPECTFUL!!!!! The new email system is absolutely HORRENDOUS. And when you all redid the website a few months ago, you made it so you can't even see anyone's LOCATION anymore, which is absolutely freaking ridiculous!!!!! All of these changes that you all have made this year have made this site one of THE LEAST user-friendly sited in existence. And that is why thousands of people no longer come onto here. Why on Earth would you do all of this? Truly, truly maddening and nonsensical.
We are sorry to hear you are encountering issues with the site. It was never our intention to cause any frustration to our members with these changes. The team is always working hard to improve the site having our users experience our number one priority.
The automated message that you receive is for you to know that we have received your query and one of our agents will get back to you as soon as possible.
We appreciate your feedback and thank you for sharing it with us. Please feel free to contact us with anything you may need, we will be more than happy to assist you. Thank you!