My idea is/I suggest you ...

Your customer support is terrible

I emailed your customer support system with a legitimate problem I was having trying to purchase credits, and asked what could be done to fix it. I got a response back saying you were banning my account without further explanation. Banning your paying customers with no explanation after they come to you with a question regarding their account doesn't seem like a very good business model. Furthermore, such a curt response from your customer service team is tactless, to say the least. Is this how you run your customer support system? What a joke.

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    Anonymous shared this idea  ·   ·  Admin →

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      • Anonymous commented  · 

        Thank you for the courteous response.

        The Ticket ID is: CKI-571-17012.

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