Purchased Videos MUST be honored by Xtube
NinaP with Xtube Customer Service,
So when I purchase a Amateur video from XTUBE, it's up to the user on whether or not the purchase will be honored?
I don't think so. I'm calling the credit card company and reversing the charges based on this merchant reply.
I'll be sure and forward them a copy of your response.
You can explain to them why you should receive the money.
On Apr 20, 2017, at 12:32 AM, Nina P firstname.lastname@example.org wrote:
I understand how you feel, unfortunately since the video is set to private from
the user that uploaded it, we cannot provide a PIN to that as we do not have access.
Please contact the user asking him for the PIN and explaining that you have purchased
the video in the past. I apologize for the inconvenience.
Thank you for understanding.
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Ticket ID: UVX-766-13012
Department: XTube - Amateur Model Support
When it comes to private videos, only the user that uploaded the content can provide you the PIN number for it.
We apologize for any frustration.
Thank you for taking the time to write to us.