Quite often when I type a message on your instant messaging system, the message I type just vanishes and doesn't appear in the chat window. This can be really frustrating when I have typed something long to have to type it all out again. Refreshing the page does seem to temporarily solve the issue, but it's really frustrating!
We would like to apologize for the inconvenience and ask you if you can please contact support so you can assist us by providing us with more information so we can look into this problem for you.
Thank you for your assistance.