Videos that never play
This is more of a support issue, but I’ve been coming across a fair amount of videos that never play on Xtube. You click on them, see the rolling wheel...but it never plays. Ive tried refreshening the page and clearing out cookies..to no avail. What is the reason for this? How are your servers set up? These videos are seemingly lost in the vast Xtube library. It can be frustrating..specially when its one of your videos (ive 1-2 videos that hardly play at all) or when its a video that looks really hot from the thumbnail. Any ideas how to fix this, Xtube?
We apologize for any inconvenience that has been brought to you. Can you please provide us with the URL links to some of these videos you came across so we can forward them to the team to look into.
I finally found the cause for this issue: Check the resolution setting of the video that won’t play. If the video was shot at a much higher pixel rate than your browser or cellphone will support, the video won’t play (there are newer videos on site with resolution up to 2160p) As for the videos of mine that werent playing, it was because they were shot on a lower resolution setting, but my browser/cellphone was set to a higher setting (ex: if you recorded a clip at 720p, dont view it at 1080p. It will not play or play very choppy) Feels good to have finally found the reason for this and wanted to share.