AdminAdmin (Support and Development Team, XTube)

My feedback

  1. 5 votes
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      AdminAdmin (Support and Development Team, XTube) commented  · 

      Hello.

      We apologize for any inconvenience you have encountered.

      Can you please contact directly with support so we can further assist you in resolving any issues you may have.

      https://www.xtube.com/contact

      Thank you.

    • 13 votes
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        Hello.

        Your feedback is the only way for us to improve our services. Updates on the site are always done based on your suggestions and to improve the site in order to make it as user friendly as possible.

        I would like to inform you on a few changes that will be released and these are things that you have mentioned in your feedback.

        Please note that the blocking feature will be updated soon as mentioned before. We are not aware of the exact date of this update. Once it is released we will be informing our users.

        The preview feature was disabled due to research done by our team from data received by our users.

        Regarding the amateur payments, there sometimes may be delays but this is due to weekends or holidays that may come up.

        Please note the site is always updated for better user experience and rest…

        AdminAdmin (Support and Development Team, XTube) commented  · 

        Hello again.

        I would like to inform you that the blocking system mentioned has been updated.

        Thank you.

      • 11 votes
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          Hello Daniel.

          Thank you for taking the time to write to us.
          We apologize for any inconvenience caused.
          Can you please provide your ticket number so our team can look into it.

          Thank you.

          AdminAdmin (Support and Development Team, XTube) commented  · 

          Hello Daniel.

          We are not able to locate such a ticket ID number.

          Can you please double check to make sure the number provided is correct.

          Or you can also create a new ticket and we will look into the matter ASAP.

          Sorry again for the inconvenience.

          Thank you.

        • 3 votes
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            AdminAdmin (Support and Development Team, XTube) commented  · 

            Hi! Can you provide your ticket number so we can look into it? Thank you! :)

          • 9 votes
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              AdminAdmin (Support and Development Team, XTube) commented  · 

              On the 'pay to' field you write your full name. This will be the name that will appear on the check.

              AdminAdmin (Support and Development Team, XTube) commented  · 

              Yes, we also use Western Union. If you choose this as your payment method, it will be issued as a check not money transfer. It will be issued to your mailing address and you can deposit it at your bank.

            • 29 votes
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              • 6 votes
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                  Hello!

                  You are able to upload videos for free. On the upload page where it says ‘minute rate’ click on the arrow and a drop down menu will appear and you can choose free. Therefore when your video is uploaded it will be for free. Can you please specify the operating device you are using to access your messages? Currently on mobile device the message system is not functioning correctly and the team is working on fixing it. If you are using a computer to access the messages, please make sure you are not running on any extensions that could be blocking this and also make sure your flash player is enabled. Thank you!

                  AdminAdmin (Support and Development Team, XTube) commented  · 

                  Hi,

                  Please try to edit your profile/cover photos and add your intro video and let us know if you are
                  still not able to. Thank you.

                • 5 votes
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                    Hello!

                    We apologize for the inconvenience, seems Adblock is affecting the message system. This has been currently fixed. If you are still encountering problems please let us know. Thank you!

                    AdminAdmin (Support and Development Team, XTube) commented  · 

                    Hello!

                    We apologize for the inconvenience, we are currently working on fixing the messaging system on mobile devices. Thank you for your patience!

                    AdminAdmin (Support and Development Team, XTube) commented  · 

                    Hello,

                    Can you please specify your operating device and web browser? Thank you!

                  • 9 votes
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                      Hello!

                      Please note there’s a video queue in place on the Latest Video page. So even though your video appears on your profile, it won’t appear on the front page for 24-72 hours later. This is done so content can be released at a consistent rate. This also applies for categories/search.

                      Thank you for understanding.

                      AdminAdmin (Support and Development Team, XTube) commented  · 

                      Hey,

                      When you edit your video to add a category, once you add the category and click update my video, you will be brought back up to the top of the page and you will see the message:
                      Your changes have been saved. Please allow a few minutes for the information to update
                      Click here to return to My Videos. Click where it shows you and you will see that the category has been saved to your video. Thank you!

                    • 2 votes
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                        AdminAdmin (Support and Development Team, XTube) commented  · 

                        Hello!

                        Please note there are two ways to get more votes. When an admin closes an idea you've voted on, you will get your votes back, or you can remove your votes from an open idea you have supported.

                        You may also contact directly to support for anything else you may need. Thank you! http://www.xtube.com/contact

                      • 8 votes
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                          AdminAdmin (Support and Development Team, XTube) supported this idea  · 
                        • 4 votes
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                            AdminAdmin (Support and Development Team, XTube) commented  · 

                            We have checked this through Chrome, FireFox and Saffari and videos play as intended. Can you please provide some of the videos you have come across that you are not able to view so we can check with them? Thank you!

                            AdminAdmin (Support and Development Team, XTube) commented  · 

                            Hello J!

                            Have you checked if your Flash player is enabled from the link provided previously?

                          • 2 votes
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                              AdminAdmin (Support and Development Team, XTube) commented  · 

                              Thank you. We have linked your payoneer card to your account.

                            • 4 votes
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                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Hello Robert!

                                We have checked with this through Google Chrome, we can skip forward through the video, and quality of the video is till the same, this does not affect it. Have you tried using a different web browser?

                              • 1 vote
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                                  AdminAdmin (Support and Development Team, XTube) commented  · 

                                  Thanks for letting us know it works now! :)

                                • 6 votes
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                                    AdminAdmin (Support and Development Team, XTube) commented  · 

                                    Hello!

                                    Can you please specify the version of FireFox you are using? Thank you!

                                  • 5 votes
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                                    • 6 votes
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                                        AdminAdmin (Support and Development Team, XTube) commented  · 

                                        Hello LV!

                                        Please contact support and they will help you link your Payoneer card with your account. http://www.xtube.com/contact

                                      • 1 vote
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                                          Hello!

                                          Thank you for taking the time to share your feedback with us! Blacklisted words have been removed completely from the message system!

                                          Please note that your new messages will not appear in your old inbox. All your new sent and received messages will appear in your new inbox.

                                          The team is happy to hear you like the new message system! Enjoy! :)

                                          AdminAdmin (Support and Development Team, XTube) commented  · 

                                          Hello!

                                          We are aware of this and the team is working on fixing it. We apologize for the inconvenience and thank you for your patience!

                                        • 3 votes
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                                            Hello Ggpetrov,

                                            Please make sure your Flash Player is updated and make sure you are not running on any extensions that could be blocking this.

                                            Once you click on a username which is located under the videos, it will take you to their profile. If you meant something else with this, please provide further details. Thank you.

                                            AdminAdmin (Support and Development Team, XTube) commented  · 

                                            Hello ggpetrov!

                                            Thank you for the constructive feedback! Can you please contact support and provide the links (urls) of the videos that are not playing for you and also send the screenshot about the grey usernames? Thank you! http://www.xtube.com/contact

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