AdminAdmin
(Support and Development Team, XTube)
My feedback
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23 votes
Hi RazieRat84,
We are sorry to hear you are encountering issues uploading your video. Can you please specify your operating device and web browser so we can further look into this.
Thank you.
Hi,
We reproduced this and we did not come across any issues. Is it possible for you to send us a screenshot of this?
You can open a support ticket here: https://www.xtube.com/contact
Thank you!
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28 votes
Hello.
We apologize for any inconvenience you have encountered.
Can you please contact directly with support so we can further assist you in resolving any issues you may have.
Thank you.
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17 votes
Hello.
Your feedback is the only way for us to improve our services. Updates on the site are always done based on your suggestions and to improve the site in order to make it as user friendly as possible.
I would like to inform you on a few changes that will be released and these are things that you have mentioned in your feedback.
Please note that the blocking feature will be updated soon as mentioned before. We are not aware of the exact date of this update. Once it is released we will be informing our users.
The preview feature was disabled due to research done by our team from data received by our users.
Regarding the amateur payments, there sometimes may be delays but this is due to weekends or holidays that may come up.
Please note the site is always updated for better user experience and rest…
Hello again.
I would like to inform you that the blocking system mentioned has been updated.
Thank you.
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14 votes
Hello Daniel.
Thank you for taking the time to write to us.
We apologize for any inconvenience caused.
Can you please provide your ticket number so our team can look into it.Thank you.
Hello Daniel.
We are not able to locate such a ticket ID number.
Can you please double check to make sure the number provided is correct.
Or you can also create a new ticket and we will look into the matter ASAP.
Sorry again for the inconvenience.
Thank you.
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6 votes
Hey Jo,
Please contact our support with more information about this so we can further assist you in this matter. Thank you!
Hi! Can you provide your ticket number so we can look into it? Thank you! :)
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11 votes
Hello there!
Thank you for your suggestion, we sure will have it in mind for future updates! In the meantime, you might want to check out our Firstchoice Pay payment method. Your payment gets issued directly to your card and you can even use it at a ATM machine :)
For more info: https://www.firstchoicepay.com/
Thank you!
On the 'pay to' field you write your full name. This will be the name that will appear on the check.
Yes, we also use Western Union. If you choose this as your payment method, it will be issued as a check not money transfer. It will be issued to your mailing address and you can deposit it at your bank.
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29 votes
Hello!
We appreciate your feedback, thanks for sharing it with us. Once you click on your profile picture that is located at the header of the site, a drop down menu will appear, displaying different features. The first feature you will see is News-feed. Click there and it will bring you to your subscriptions. Thank you.
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6 votes
Hello!
You are able to upload videos for free. On the upload page where it says ‘minute rate’ click on the arrow and a drop down menu will appear and you can choose free. Therefore when your video is uploaded it will be for free. Can you please specify the operating device you are using to access your messages? Currently on mobile device the message system is not functioning correctly and the team is working on fixing it. If you are using a computer to access the messages, please make sure you are not running on any extensions that could be blocking this and also make sure your flash player is enabled. Thank you!
Hi,
Please try to edit your profile/cover photos and add your intro video and let us know if you are
still not able to. Thank you. -
5 votes
Hello!
We apologize for the inconvenience, seems Adblock is affecting the message system. This has been currently fixed. If you are still encountering problems please let us know. Thank you!
Hello!
We apologize for the inconvenience, we are currently working on fixing the messaging system on mobile devices. Thank you for your patience!
Hello,
Can you please specify your operating device and web browser? Thank you!
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10 votes
Hello!
Please note there’s a video queue in place on the Latest Video page. So even though your video appears on your profile, it won’t appear on the front page for 24-72 hours later. This is done so content can be released at a consistent rate. This also applies for categories/search.
Thank you for understanding.
Hey,
When you edit your video to add a category, once you add the category and click update my video, you will be brought back up to the top of the page and you will see the message:
Your changes have been saved. Please allow a few minutes for the information to update
Click here to return to My Videos. Click where it shows you and you will see that the category has been saved to your video. Thank you! -
2 votes
Hello!
Can you please provide your username so the team can further investigate this? Thank you!
Hello!
Please note there are two ways to get more votes. When an admin closes an idea you've voted on, you will get your votes back, or you can remove your votes from an open idea you have supported.
You may also contact directly to support for anything else you may need. Thank you! http://www.xtube.com/contact
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11 votes
You’re welcome! Please let us know if you need any other assistance. Thank you! :)
AdminAdmin
(Support and Development Team, XTube)
supported this idea
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4 votes
Hello J!
Please specify your operating device and web browser. Also please go here and make sure your Flash Player is enabled: https://helpx.adobe.com/flash-player.html Thank you!
We have checked this through Chrome, FireFox and Saffari and videos play as intended. Can you please provide some of the videos you have come across that you are not able to view so we can check with them? Thank you!
Hello J!
Have you checked if your Flash player is enabled from the link provided previously?
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2 votes
Hello!
Can you please provide your username, so we can help you link the card with your account? Thank you!
Thank you. We have linked your payoneer card to your account.
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4 votes
Hello Robert!
Can you please specify your web browser? Thank you!
Hello Robert!
We have checked with this through Google Chrome, we can skip forward through the video, and quality of the video is till the same, this does not affect it. Have you tried using a different web browser?
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0 votes
Hello!
The team has reproduced this, scrollbar is visible and works on the site. Are you still encountering issues with this?
Thanks for letting us know it works now! :)
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6 votes
Hello M!
We have checked this through FireFox and the videos play as intended. Please go here and double check that your Flash player is enabled: https://helpx.adobe.com/flash-player.html
Also if possible can you please provide some of the videos you have opened and do not play so we can investigate this further? Thank you!
Hello!
Can you please specify the version of FireFox you are using? Thank you!
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5 votes
Hello!
Thanks for letting us know all is good now, we appreciate it! Enjoy!
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6 votes
Hello!
Please contact support and one of our agents will assist you in linking your Payoneer card to your account. Thank you! http://www.xtube.com/contact
Hello LV!
Please contact support and they will help you link your Payoneer card with your account. http://www.xtube.com/contact
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1 vote
Hello!
Thank you for taking the time to share your feedback with us! Blacklisted words have been removed completely from the message system!
Please note that your new messages will not appear in your old inbox. All your new sent and received messages will appear in your new inbox.
The team is happy to hear you like the new message system! Enjoy! :)
Hello!
We are aware of this and the team is working on fixing it. We apologize for the inconvenience and thank you for your patience!
We will have one of our agents get in touch with you through XTube and you can provide it there.
Thank you.