AdminAdmin (Support and Development Team, XTube)

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  1. 5 votes
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      AdminAdmin (Support and Development Team, XTube) supported this idea  · 
    • 10 votes
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        Hi Maxim!

        An introduction video is on the about me section of your profile because this video is about you. Each section of your profile is categorized differently, including the relevant information that has to do with each section. Thank you for understanding, and we thank you for your contribution to the site!

        AdminAdmin (Support and Development Team, XTube) commented  · 

        Hi Maxim!

        The team will need to re-work the introduction videos, thank you for your patience :)

      • 5 votes
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          AdminAdmin (Support and Development Team, XTube) supported this idea  · 
          AdminAdmin (Support and Development Team, XTube) commented  · 

          Hello! We appreciate your feedback and hope that you will keep on enjoying our product. Thank you

        • 8 votes
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            AdminAdmin (Support and Development Team, XTube) supported this idea  · 
          • 5 votes
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              AdminAdmin (Support and Development Team, XTube) commented  · 

              Hello David,

              If you have received a DMCA Notice and believe that material you posted on XTube was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice"). Counter notifications must be submitted by the video's original up-loader or an agent authorized to act on their behalf.

              Counter-notices must be sent to our designated agent:

              Lawrence G. Walters
              Walters Law Group
              195 W. Pine Ave.
              Longwood, FL 32750
              Email: copyright@XTube.com

              Please do not send other inquiries or requests to our designated copyright agent. Absent prior express permission, our designated copyright agent is not authorized to accept or waive service of formal legal process, and any agency relationship beyond that required to receive valid DMCA Notices or Counter-Notices is expressly disclaimed.

            • 4 votes
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                AdminAdmin (Support and Development Team, XTube) commented  · 

                Hey!

                Can you please specify your operating device and web browser? Thank you!

              • 10 votes
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                  AdminAdmin (Support and Development Team, XTube) supported this idea  · 
                  AdminAdmin (Support and Development Team, XTube) commented  · 

                  Thank you! We do appreciate your positive feedback :)

                • 3 votes
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                    AdminAdmin (Support and Development Team, XTube) commented  · 

                    Hello!
                    All the video links you have provided are not amateur videos, they are user videos that are for free and have the option to set there're videos to private.

                  • 4 votes
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                      AdminAdmin (Support and Development Team, XTube) commented  · 

                      Hello!

                      Please contact support so they can assist you on this. Thank you! http://www.xtube.com/contact

                    • 23 votes
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                        Hello Redheadedcub91!

                        Friends content has been eliminated from the subscription news feed. Now you will only see content from your subscribers and you have the option to view only videos or only photos if you wish not to see all content from the news feed :)

                        AdminAdmin (Support and Development Team, XTube) commented  · 

                        Hello Paulboucher19!
                        You can still see your subscribers new videos, you can click here: http://www.xtube.com/account/subscriptions/vid/all this section of the subscriptions will show you only new videos.

                      • 30 votes
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                          AdminAdmin (Support and Development Team, XTube) commented  · 

                          We apologize for any inconvenience caused, the subscription center is no longer available due to the fact that the subscriptions have been re-designed, providing our customers with different sections, you can see all your subscriptions from the subscriptions news feed and you have the opportunity to choose whether you want to see only videos, or photos, blogs etc..

                        • 1 vote
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                            AdminAdmin (Support and Development Team, XTube) commented  · 

                            Hello!
                            Yes please check that you Flash is updated and can you please specify your web browser and operating device?

                          • 2 votes
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                              Hello!

                              Please note that free content is downloadable from the site, content which is for sale/rent is not. What you can do, is set your videos to private as Brevin suggested, therefore videos can only be viewed when you provide the pin to those you want to see your videos, and you can also file a notice of infringement to Dmca, you can read our Copyright Policy by going here: http://www.xtube.com/dmca

                              AdminAdmin (Support and Development Team, XTube) commented  · 

                              Thank you Brevin for helping out! We appreciate it!

                            • 31 votes
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                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Please contact support so they can assist you on this: http://www.xtube.com/contact
                                Thank you!

                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                @HLNYCXXX Can you please contact us here? http://www.xtube.com/contact.php Our support team will be glad to handle your issue. Thank you

                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Hello! Please contact us here: http://www.xtube.com/contact.php and provide us with more details, such as credentials, operating system, browser version and type! Thank you

                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Hello! Please contact us here: http://www.xtube.com/contact.php and provide us with more details. Thank you

                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Hello! Are you encountering this on mobile/ desktop site? Please contact us here: http://www.xtube.com/contact.php and provide us with more details. Thank you and apologize for any inconvenience.

                              • 7 votes
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                                  AdminAdmin (Support and Development Team, XTube) commented  · 

                                  The ticket was sent to the email you have created the ticket with. If you haven't received it. You can always create another ticket to send to support, and they will assist you on resetting your password. Thank you.

                                • 9 votes
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                                    Hey Sissy!

                                    We appreciate your feedback! The censorship system has been re-established. Some videos are flagged because they appear to contain professionally produced content and as we are an amateur site, typically our users will flag any videos that appear to contain professional content. If users don’t own the rights to them, then unfortunately they cannot distribute them! Additionally a public profile’s videos can have no website addresses, watermarks or anything that either directs a user to another site or could be considered an advertisement in them or in their description/title as this is a violation of the User Agreement.

                                    AdminAdmin (Support and Development Team, XTube) commented  · 

                                    Hey Sissy!

                                    We appreciate that you share your feedback and suggestions with us. We work hard to improve the site daily and our users experience is always our number one priority, but we cannot change this, it is how the system works, having watermarks in videos or photos that will direct users to different sites is not allowed and is against the User Agreement. Thanks for understanding.

                                  • 8 votes
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                                      Hey!

                                      We appreciate your feedback Goldenboyuk and thanks for your suggestions! Unfortunately we are not able to return to the old format of XTube, but we are always optimizing our pages for better user experience and always having our users as our number one priority!

                                      AdminAdmin (Support and Development Team, XTube) commented  · 

                                      Thanks for your suggestion Goldenboyuk, the team will consider it! We try our best to make the site enjoyable!

                                    • 4 votes
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                                        AdminAdmin (Support and Development Team, XTube) commented  · 

                                        Hey George!

                                        There is a date posted under each idea and suggestion.

                                      • 3 votes
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                                          AdminAdmin (Support and Development Team, XTube) commented  · 

                                          Hey Brevin! Please mouseover the [?] next to Video File and Video requirements should be written there. Thank you!

                                          AdminAdmin (Support and Development Team, XTube) commented  · 

                                          Hello Brevin! Thank you for posting your comment here. Please note that videos must last longer than 60 seconds otherwise video conversion will fail. This is the main reason why its happening. Thank you

                                        • 33 votes
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                                            AdminAdmin (Support and Development Team, XTube) commented  · 

                                            Hello! As Brevin mentioned below, pages such as friends/ favorites are being optimized and should be released soon. Thank you for your patience.

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