AdminAdmin (Support and Development Team, XTube)

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  1. 4 votes
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      AdminAdmin (Support and Development Team, XTube) commented  · 

      Hello! Please raise a support request (http://www.xtube.com/contact.php) and an agent will be pleased to assist you. Thank you

    • 1 vote
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        AdminAdmin (Support and Development Team, XTube) commented  · 

        Hello! You should have receive an email confirmation when the video is converted and released to the site. Please make sure your account details (http://www.xtube.com/community/member/setting/?edit=account) are up to date with your current email address. Thank you!

      • 1 vote
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          AdminAdmin (Support and Development Team, XTube) commented  · 

          Hello! Can you please be more specific? Thank you!

        • 49 votes
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            AdminAdmin (Support and Development Team, XTube) commented  · 

            Thank you all for your feedback. We will look into this and implement the best possible solution. Please note that with only one top-up per month you can say goodbye to those frustrating ads.

            AdminAdmin (Support and Development Team, XTube) commented  · 

            Hello! With only one top-up per month you can say goodbye to those frustrating ads! Moreover,
            you keep the credits and get rid of the ads. A win-win solution!

          • 1 vote
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              AdminAdmin (Support and Development Team, XTube) commented  · 

              Hello! Please raise a Support Request here: http://www.xtube.com/contact.php and a customer support representative will take care of this. Thank you!

            • 7 votes
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                AdminAdmin (Support and Development Team, XTube) commented  · 

                Hello jeansGuyOz! We'd like to investigate your claim. Please contact us here http://www.xtube.com/contact.php and provide us with a screenshot and/or the precise location (URL) of the inaccurate ad. Thank you and sorry for any inconvenience this may cause.

              • 1 vote
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                  AdminAdmin (Support and Development Team, XTube) commented  · 

                  Thank you Roberto for your suggestion. We are always keen to listen to our customers and to receive their feedback. This is the best way to improve our products and services and maintain our client’s satisfaction.

                • 1 vote
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                    AdminAdmin (Support and Development Team, XTube) commented  · 

                    Hello! Please raise a Support Request at http://www.xtube.com/contact.php and we’ll help you resolve your issue quickly and easily. Thank you!

                  • 15 votes
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                      AdminAdmin (Support and Development Team, XTube) commented  · 

                      Hello Andy,
                      We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also may terminate the accounts of repeat infringers in appropriate circumstances.

                      To file a copyright/DMCA claim, please click http://www.xtube.com/DMCA.php

                      Thank you!

                    • 5 votes
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                        AdminAdmin (Support and Development Team, XTube) commented  · 

                        Hello! I'm sorry but due to publisher's property rights you are unable to download paid/amateur content, you may download only free content. Thank you for understanding!

                      • 2 votes
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                          AdminAdmin (Support and Development Team, XTube) commented  · 

                          Thank you for your suggestion. Unfortunately we are unable to post the censored words at this point.

                        • 2 votes
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                            AdminAdmin (Support and Development Team, XTube) commented  · 

                            Hello Mike! Uploading new videos is the Most Effective method at gaining traffic to your page.Every time you upload a new video, we create a preview that we display in the Latest Videos page. This will create a lot of traffic. Thousands of people will see the preview and, if they like what they see and want more, some will buy and/or visit your page and see what videos you have to sell. For more info please contact us: http://www.xtube.com/contact.php Thank you!

                          • 28 votes
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                              AdminAdmin (Support and Development Team, XTube) commented  · 

                              Hello! Which pages are not responding to your needs and/or preference? The more information you provide the easier we will be able to address your feedback. Thank you!

                            • 1 vote
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                                AdminAdmin (Support and Development Team, XTube) commented  · 

                                Hello! Please contact our Customer Care Department by completing and submitting the form here: http://www.xtube.com/contact.php
                                Thank you!

                              • 10 votes
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                                  AdminAdmin (Support and Development Team, XTube) commented  · 

                                  Hello! Thank you very much for your suggestion. Please keep on sharing ideas that will help us improve our services.

                                • 1 vote
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                                    AdminAdmin (Support and Development Team, XTube) commented  · 

                                    Hello! Can you please contact us here http://www.xtube.com/contact.php and provide us with his username? Thank you!

                                  • 1 vote
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                                      AdminAdmin (Support and Development Team, XTube) commented  · 

                                      Hello! You may remove videos by clicking here:
                                      http://www.xtube.com/my_videos.php
                                      Thank you

                                    • 2 votes
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                                        AdminAdmin (Support and Development Team, XTube) commented  · 

                                        Hello D' Roberto Ortega! Thank you very much for your suggestion. We'll definitely pass it on to the rest of the team.

                                      • 1 vote
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                                          AdminAdmin (Support and Development Team, XTube) commented  · 

                                          Hello! "Video Conversion Failed" means that the conversion to FLV has failed. There are so many ways to compress video that you might be using an approved format and the conversion can still fail. If conversion fails more than once you might need to try another format or compression codec. If problems persist, please do not hesitate to contact us here: http://www.xtube.com/contact.php
                                          Thank you!

                                        • 1 vote
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                                            AdminAdmin (Support and Development Team, XTube) commented  · 

                                            Hello! Have we missed any query/ request from you lately?

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